Complaints Procedure

At Fastnet Underwriting Ltd., we are committed to providing a high standard of service. If you are unhappy with any aspect of our products or service, we want to hear from you so that we can investigate the matter and resolve it as quickly as possible.

How to make a Complaint

You can contact us using any of the following methods:

Email: complaints@fastnetunderwriting.com

Phone: (01) 901 1744

Post:
Fastnet Underwriting Ltd.
NCI Business Centre
Mayor Street Lower
IFSC
Dublin 1
D01 K7W8

If your policy was arranged through an insurance broker, you may also raise your complaint with them and they will forward it to us where appropriate.

Complaints About Claims

Fastnet Underwriting Ltd. administers the distribution of insurance policies.

Complaints relating to claims or claims handling should be directed to the insurer, and we will forward these complaints to the insurer on your behalf where necessary.

How We Will Handle Your Complaint

Once we receive your complaint:

  1. We will acknowledge your complaint within 5 business days.

  2. Your complaint will be investigated fairly, impartially and without delay.

  3. We will review all relevant documentation and communications relating to your policy.

  4. We aim to issue a Final Response Letter within 20 business days.

If additional time is required, we will write to you to explain the reason for the delay and advise when you can expect a final response.

If You Are Not Satisfied

If you remain dissatisfied after receiving our Final Response Letter, you may refer your complaint to:

The Financial Services and Pensions Ombudsman (FSPO)

Website: www.fspo.ie
Email: info@fspo.ie
Telephone: +353 1 567 7000

Referral to the FSPO is free of charge.

You may also request that your complaint be reviewed by the insurer where relevant.