Fastnet Underwriting
Broker area

Fastnet Underwriting

Complaints procedure.

We are committed to providing a high standard of service. If you are unhappy with any aspect of our products or service, we want to hear from you so we can investigate and resolve it as quickly as possible.

Making a complaint

How to contact us.

If your policy was arranged through an insurance broker, you may also raise your complaint with them and they will forward it to us where appropriate.

Fastnet Underwriting Ltd. administers the distribution of insurance policies. Complaints relating to claims or claims handling should be directed to the insurer, and we will forward these on your behalf where necessary.

What happens next

How we will handle your complaint.

  • We will acknowledge your complaint within 5 business days
  • It will be investigated fairly, impartially and without delay
  • We will review all relevant documentation and communications
  • We aim to issue a Final Response Letter within 20 business days
  • If more time is needed we will write to explain why, and when to expect a final response

If you are not satisfied

Referring your complaint onward.

If you remain dissatisfied after receiving our Final Response Letter, you may refer your complaint to the Financial Services and Pensions Ombudsman (FSPO). Referral to the FSPO is free of charge. You may also request that your complaint be reviewed by the insurer where relevant.